FAQ

To pay for your order on https://lucyrawhair.com, follow the steps below:
1) Add the hair to the cart
2) Go to the cart and Click “check out” button
3) Fill in your email and shipping information
4) Choose the payment method to complete the payment

Our hair are made of 100% unprocessed virgin human hair. We promise we don't use different sources on our weave hair, our hair is 100% human hair, we do not use any animal or synthetic hair in our products and ensure good quality. If you don't believe it, you can do a burn test.

If the hair u get has smell, pls don’t worry, here is some reason may caused the smell:
1. We use disinfectant in our process of turning raw materials into hair bundles.
2. We packed the hair by plastic bags, and plastic bags are most sealed, which readily produce water vapour.
AS a result, some foul smells wherein are formed.
To get the smell out, U just need to take a few minutes to wash your hair with middle shampoo and conditioner, all the smells will disappear.

When hairs cut from donors ,it is a bundle of long hairs and no weft. A length of hairs need to be fold for sewing in the wig cap. That is why there are short hairs by one side. Please don’t worry about this, it will not impact hair looking, and will not influence on hair using and quality.

Yes. But we'd like to recommend you that too often restyle or dye the hair will dry it out. So, please make sure which kind of style or color do you like before you actually take action on it.

The wig density is closely related to the weight. For different Density , the weight us also different, when you receive the wig and doubt the density does not meet your order request, please weight the hair and send us a picture to confirm.

While you're sitting at home, take it off and put it on a wig stand. The stand will help keep its shape and taking it off your head takes away from your own tugging and pulling hairs out.